Support for HP Tuners Products
Depending on your needs, there are various resources for support for your HP Tuners product. Please find the options below.
Tech Support Questions for HP Tuners Devices and Credits
What do I do if my MPVI2, MPVI2+, MPVI3 or MPVI4 device isn't working?
Purchased Credits Are Not Appearing
If purchased credits are not appearing on your HP Tuners device, do not create a technical support ticket with HP Tuners. Contact the reseller that sold you the credits. If you purchased them from Performance Plus in Canada, chat in at https://hptuners.performanceplus.com/contactus .
General Technical Issues
For other technical issues with your HP Tuners device, such as connection problems or software errors, use one of the HP Tuners support resources below.
Create a Ticket with HP Tuners
To keep things organized and be as efficient as possible, HP Tuners uses a ticketing flow. This may not feel as ideal as a direct phone call or messaging, but tuning is a complex project. There are many technical inquiries, so a ticket system is the most efficient way to help you and other tuners out.
Ask in the Forum
There are many experienced tuners in the HP Tuners Community forum. Generally, if you ask a question there, you will get a very quick response. You can also search the forum to see if your question is already answered.
Technical Documentation
You can always search HP Tuner's technical documentation.
What do I do if my purchased HP Tuners credits aren’t appearing?
If you purchased your HP Tuners credits from Performance Plus in Canada and they are not appearing on your device, chat in here https://hptuners.performanceplus.com/contactus
Do not open a technical support ticket with HP Tuners for credits purchased from Performance Plus.
If you purchased your credits from HP Tuners in USA or from another reseller, contact the company you purchased them from.
Pre-purchase Questions for HP Tuners Devices and Credits
Is my vehicle compatible with HP Tuners?
Wondering if your vehicle is compatible with the MPVI4? You can check the vehicle compatibility chart. If your vehicle is listed it is compatible.
How many HP Tuners credits do I need for my vehicle?
The number of credits you need depends on factors such as which vehicle you are tuning, and more. To find out how many credits you need for your tuning project, visit the Vehicle Compatibility chart.
How do I buy and add credits to my HP Tuners device?
Buy HP Tuners Universal Credits online for your MPVI2, MPVI2+, MPVI3 or MPVI4 and enter the interface serial number on the product page. After purchase, connect the interface to your computer, open VCM Editor and select Help > Resync Interface to load the credits.
Get More Credits